KHAN: So under the current interpretation of antitrust laws, Amazon seems to be getting a free pass. So I should say that antitrust laws in, their current state, don’t prohibit conglomeration. They don’t prohibit a single company from being involved in all these different lines of business. But what they are supposed to prevent is a company that enjoys a dominant footprint in one area of the market, using that footprint to leverage its way into other markets, and so I think that’s the area where Amazon potentially should be facing scrutiny.
When I was a kid, in the early 1980s, I programmed a little in a language called BASIC. Recalling that long-ago era, I see myself, bowl cut and braces, tapping at the keyboard of some ancient computer:
John Wainwright, an Australian software engineer based in Sunnyvale, Calif., was the first customer of Amazon. He became Amazon’s first non-company customer on April 3, 1995, when he purchased “Fluid Concepts And Creative Analogies: Computer Models Of The Fundamental Mechanisms Of Thought” by Douglas Hofstadter.
How it works: Merchants or manufacturers sell their inventory (e.g. hats) to Amazon at wholesale rates. Once those items have been sent to Amazon, the seller is done with the products. Amazon pays for the inventory directly to the seller and maintains ownership of the products.
Syria once had hundreds of public and private hospitals and medicine was inexpensive. Today, after seven years of conflict, the country’s health-care system has been devastated. Photo: Ahmed Deeb for The Wall Street Journal
You actually missed the biggest one. If you have a successful product Amazon WILL back door you directly to the manufacturer, cutting you out. I always warn my customers, don’t ship directly from your ODM to Amazon, sit in between because with that simple packing slip, Amazon can destroy your business with your own market research.
A former human resources executive said she was required to put a woman who had recently returned after undergoing serious surgery, and another who had just had a stillborn child, on performance improvement plans, accounts that were corroborated by a co-worker still at Amazon. “What kind of company do we want to be?” the executive recalled asking her bosses.
Amazon’s revenue stream is classified into three different divisions, Media, Electronic & General Merchandise and Other. Amazon Web Services, better known as AWS, constitutes most of the revenue generated from the company’s Other division. A majority of Amazon’s revenue is generated by the Electronic and General Merchandise division, like a data dashboard. This is also the fastest growing revenue stream for the company. As of the end of Sept. 2014, the company generated more than $85 billion in revenue.
I’ve been selling on Amazon for several years now and I continue to be amazed at the lengths that some sellers will take to stay competitive. All of the tactics mentioned in this post are reprehensible yet Amazon isn’t doing much about it.
Even if you’re not up and running, it’s a good idea to set up social media profiles and writing content for your blog now so that you’re not starting from scratch Day 1. You can set up your website with a “coming soon” page where people who are interested can sign up to get updates, using a tool like LaunchRock.
Alternatively, see page 8 of the same search –– a yellow version of the exact item from a different seller with 17 subsidized product reviews, a bunch of staged photos, a convoluted title (it’s not a filter after all) and for what?
At the time, her product had a 4.5 star rating and things were great. But one day, she noticed that her sales had dropped to just a trickle and when she checked her listing, she noticed that someone else was selling her product for significantly cheaper and she no longer had the buy box.
There are extensive reviews on most freelancers and Upwork has programs that allow you to monitor progress and keep the workers honest. Many are well-versed in Amazon-specific tasks and can be hired for a single job or on an ongoing basis.
Unlike the basic marketplace business model of Alibaba.com, Items sold on Amazon by third-party sellers are either Fulfilled By Merchant (FBM) or Fulfilled By Amazon (FBA). FBM goods are kept in the third-party seller’s inventory, and shipping and customer service are handled by the third-party merchant. FBA goods are stored in Amazon’s fulfillment centers, and shipping and customer service are handled by Amazon.
There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer fo-cus is by far the most important. Even when they don’t yet know it, customers want something better, and your desire to delight customers will drive you to invent on their behalf.
Amazon is a major source of traffic for online retailers and is competitive with other marketplace rates. Being aware of and understanding the Amazon selling fee structure is the first step on your way to managing a Marketplace campaign effectively.
When starting to sell on Amazon save the money but be aware that this option exists. $150 for 5 photos. Once you sell your samples and prove the concept of the product I would look for awesome professional photos for your Amazon listing.
There’s nothing more off-putting than a poorly designed website, and often, it kills credibility. If you know HTML and have a good eye for design, you can launch a service to create attractive, easy-to-use websites for small businesses. Put your skills to good use for business owners who want to take their online presence to the next level. Build a comprehensive portfolio, and then create your own website to show it off and attract a steady stream of clients.
I live abroad the USA. You talked about such a case in a couple of places. I still would like to know more about the shipping part. Is it worth it to send products from the supplier to my house and than from there to Amazon in the USA? It is clear to me, that after having prep and inspect service this wouldn’t be a problem anymore. But as a beginner and with the samples this isn’t yet possible. What would you recommend?
You don’t have to design the website yourself—there are professional designers who are more than up to the task, plus ecommerce websites will offer dozens of appropriate templates for you. If you know in advance what you want, you’ll make selecting a designer or a template that much easier.
Several employment lawyers in the Seattle area said they got regular calls from Amazon workers complaining of unfair treatment, including those who said they had been pushed out for “not being sufficiently devoted to the company,” said Michael Subit. But that is not a basis for a suit by itself, he said. “Unfairness is not illegal,” echoed Sara Amies, another lawyer. Without clear evidence of discrimination, it is difficult to win a suit based on a negative evaluation, she said.
For your other images, try showing some different angles of your product, show it being used by different people. Maybe also include a photo of it with it’s packaging, which you can do at a later date when you do have the packaging. You can upload up to 9 images on your listing, so you want to use them all up. But at the beginning, at least get 4 or 5 to start with.
Examining Amazon’s Business Model Amazon’s stock value dropped after President Trump tweeted criticism of it. Antitrust expert Lina Khan of the Open Markets Institute tells NPR’s Korva Coleman how Amazon might face regulation.
You will be asked to choose one or the other as you set things up. A Professional Seller account has a $39.99 monthly subscription fee but no per sale closing fee. A Professional Seller account also allows you to use feeds and spreadsheets to manage your inventory, as well as provides access to order reports.
By default, each message will be paused. When we’re finished editing the message, we can activate it but for now, we’ll leave it paused. So if we come down here, we’ll see this email template is already all set up and good to go.
This year, Amazon became the fastest company ever to reach $100 billion in annual sales. Also this year, Amazon Web Services is reaching $10 billion in annual sales … doing so at a pace even faster than Amazon achieved that milestone.
Come up with a return plan on how to handle returns, should the need arise. Who will pay the shipment back? Will you reimburse your buyer with the real fees they used to send the unwanted item back? Make sure though, that the money the buyer pays gets refunded. Additional money (through a unbounced check) may be sent to the buyer if you deem it necessary and the buyer agrees and can put your trust into not having a bounced check at any single time.
Fulfillment by Amazon is a convenient fulfillment option which allows Amazon sellers to leverage Amazon’s resources to increase marketplace sales. Determine what your store budget, margin, and profitability is for Amazon as a whole and for specific products before deciding to leverage Fulfillment by Amazon.
Yes! COmpletely agree with you on that one. I have a colleague who got an offer from Amazon to sell his products wholesale to Amazon. He politely declined and found that Amazon started working with someone else which greatly degraded his sales. They have all the sales data.
The way customers find products on Amazon is by typing into the search bar the product that they are looking for, selecting a listing that they like, and then purchasing from there. So your goal is to make sure that your listing appears when they type in the name of your product.
Resources are sometimes hoarded. That includes promising job candidates, who are especially precious at a company with a high number of open positions. To get new team members, one veteran said, sometimes “you drown someone in the deep end of the pool,” then take his or her subordinates. Ideas are critiqued so harshly in meetings at times that some workers fear speaking up.
Many women at Amazon attribute its gender gap — unlike Facebook, Google or Walmart, it does not currently have a single woman on its top leadership team — to its competition-and-elimination system. Several former high-level female executives, and other women participating in a recent internal Amazon online discussion that was shared with The New York Times, said they believed that some of the leadership principles worked to their disadvantage. They said they could lose out in promotions because of intangible criteria like “earn trust” (principle No. 10) or the emphasis on disagreeing with colleagues. Being too forceful, they said, can be particularly hazardous for women in the workplace.
A woman who had breast cancer was told that she was put on a “performance improvement plan” — Amazon code for “you’re in danger of being fired” — because “difficulties” in her “personal life” had interfered with fulfilling her work goals. Their accounts echoed others from workers who had suffered health crises and felt they had also been judged harshly instead of being given time to recover.
In addition, we offer everyday free shipping options worldwide and recently announced Amazon.com Prime in the U.S., our first membership program in which members receive free two-day shipping and discounted overnight shipping. Although marketing expenses do not include the costs of our free shipping or promotional offers, we view such offers as effective marketing tools.
Of course, achieving customer loyalty and repeat purchases has been key to Amazon’s success. Many dot-coms failed because they succeeded in achieving awareness, but not loyalty. Amazon achieved both. In their SEC filing they stress how they seek to achieve this. They say:
Selling on Amazon is generally more work than selling to Amazon, but is also comes with greater levels of control and the potential for higher margins. Sellers on the Marketplace control shipping, prices and optionally fulfillment.
We don’t recommend going after products that you think might sell well, or that you would just like to sell. You’re starting a business, so you don’t want to make a big business decision based off of a hunch. You want to go off the numbers.
So you’ve worked through the issues of whether you want to sell on Amazon. Now you’re ready to move forward with getting signed up or “registered” as a seller. So what happens when you register? What is now expected of you as an Amazon Seller? What steps should you take immediately to prepare your store for customers?
Started as a digital bookstore set up in the garage of Jeff Bezos, Amazon is now the world’s biggest online retailer dealing in every possible product and service you can think of. From books, music, videos, groceries, software, to web services, game studios, publishing houses, patents, etc. Amazon Business Model consists of all.
In addition to direct sales, Amazon provides a platform for other retailers to sell products to buyers. Products sold through Amazon’s partner retailers are often less common items or those with a higher purchase price, allowing Amazon to avoid holding slow-moving inventory that could dilute profit. While Amazon does not assess a fee for its retailer partners to list items for sale, the company does retain a portion of the sales price as commission.
One area where I think we are especially distinctive is failure. I believe we are the best place in the world to fail (we have plenty of practice!), and failure and invention are inseparable twins. To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment. Most large organizations embrace the idea of invention, but are not willing to suffer the string of failed experiments necessary to get there. Outsized returns often come from betting against conventional wisdom, and conventional wisdom is usually right. Given a ten percent chance of a 100 times payoff, you should take that bet every time. But you’re still going to be wrong nine times out of ten. We all know that if you swing for the fences, you’re going to strike out a lot, but you’re also going to hit some home runs. The difference between baseball and business, however, is that baseball has a truncated outcome distribution. When you swing, no matter how well you connect with the ball, the most runs you can get is four. In business, every once in a while, when you step up to the plate, you can score 1,000 runs. This long-tailed distribution of returns is why it’s important to be bold. Big winners pay for so many experiments.
Digital strategist Dr Dave Chaffey is co-founder and Content Director of Smart Insights. Dave is editor of the 100+ templates, ebooks and courses in the digital marketing resource library created by our team of 25+ Digital Marketing experts. Our resources are used by our Premium members in more than 100 countries to Plan, Manage and Optimize their digital marketing. Free members can access our sample templates here. Please connect on LinkedIn to receive updates or ask me a question. For my full profile and other social networks, see the Dave Chaffey profile page on Smart Insights. Dave is a keynote speaker, trainer and consultant who is author of 5 bestselling books on digital marketing including Digital Marketing Excellence and Digital Marketing: Strategy, Implementation and Practice. In 2004 he was recognised by the Chartered Institute of Marketing as one of 50 marketing ‘gurus’ worldwide who have helped shape the future of marketing.
When listing your products, you can select “Fulfilment by Amazon” as your fulfilment method, to let Amazon pick, pack and ship your products to the customer, provide customer service and handle returns. FBA offers are also PRIME eligible and end up selling more. Learn more about Fulfilment by Amazon.
As the company has grown, Mr. Bezos has become more committed to his original ideas, viewing them in almost moral terms, those who have worked closely with him say. “My main job today: I work hard at helping to maintain the culture,” Mr. Bezos said last year at a conference run by Business Insider, a web publication in which he is an investor.